Shipping
All items except for the wallpaper and fabrics are packed and dispatched carefully by ourselves, we currently use Royal Mail for deliveries. Wallpapers and fabrics will arrive directly from our printers in England. They use a variety of courier companies for dispatch.
It is the responsibility of the buyer to ensure that someone is present at the delivery address to receive their delivery. Where no one can be present and a 'safe-place' is designated, it is entirely the responsibility of the buyer to ensure that this is a genuinely 'safe-place'. We, Salon Libertine West, cannot be held responsible for any thefts of items from a designated 'safe-place'.
We send all items tracked, where an item fails to arrive, please notify us as soon as possible and we can take up a search with the delivery company.
Returns and refunds
Wallpapers and fabrics are a bespoke order for you, therefore we cannot accept any returns, unless of course the product is faulty or damaged. If this happens, please let us know within a few days of receipt and send us photos. We can then work out if this is an issue with the courier or with the product itself. If there is a fault with the fabric, we will normally request that a new cut length is sent to you, free of charge, of course. If this occurs with the wallpaper, this is extremely rare, we will replace the roll.
For everything else, if your item is damaged, we will send you pre-paid postage and you can return it to us and we will replace it. If you simply decide you no longer want the item, you will need to return it to us in perfect condition and pay for the postage. We would strongly recommend you use a tracked service. Once we have the item back, provided it is still in perfect condition, we will of course give you a full refund.
Regarding wallpapers and fabrics, you are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications including without limitation measurements, dimensions, product features, access and delivery. We cannot be held responsible for the wallpaper or fabric being unsuitable for your intended location. PLEASE CONSULT OUR WALLPAPER FAQ sheet before placing your order.